Target Audience

Strategy reviews are designed for the senior management team responsible for managing the services portfolio of the company. Typical participants include:

• Executive staff of product company
  • CEO
  • VP of Sales
  • VP of Marketing
  • VP of Engineering
  
  
  
• Senior Services Management Staff
  • VP of Services
  • VP of Professional Services
  • Director of Services
  • Consulting Sales Director

Benefits

This planning process will help define what success is for the PS business unit. Key benefits include:

• Clear definition of business objectives for professional services.
• Documentation of key processes, metrics, and objectives for the professional services business unit.
• Increased probability for financial success.

Deliverables

A Services Strategy Review will result in the following deliverables:

• M-Map: A graphical summary of the business parameters that are set for professional services.
• S-Map: A graphical summary of the solution portfolio PS intends to take to market. For each target solution, the S-Map documents solution maturity, solution revenues, and estimated growth rates.
• O-Map: Graphical representation of the logical organizational design for PS. Captures key interfaces, org structure, and target budgets.