If you currently have a professional services organization, are you satisfied with the financial performance?
On a scale of 1-10, 1 being "novice" and 10 being "expert", how would you rate your company´s ability to effectively sell solutions?
On a scale of 1-10, 1 being "novice" and 10 being "expert", how would you rate your company´s ability to effectively deliver solutions?
On a scale of 1-10, 1 being "novice" and 10 being "expert", how would you rate your company´s ability to capture intellectual property from customer engagements?
Currently, what are the critical metrics you use to evaluate the effectiveness of your PS organization?
On a scale of 1-10, 1 being "barely" and 10 being "completely", how aligned is your professional services organization to overall company objectives?
What do you consider your top three critical success factors in delivering solutions to your customers?
Currently, what are your top three business issues for professional services?
Are you familiar with any literature, associations or training targeted at managing professional services at a product company?
Would you be interested in hearing "experts" who have researched the specific challenges of offering professional services at a product company?
Would you be interested in hearing successful practitioners share their experiences, both good and bad?
What aspects of managing services are you most interested in exploring (check all that apply):
What education format most appeals to you?
Would you prefer a program customized to your organization on this topic, having it presented to executives from key areas?
Any comments on executive education in general?
