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The PS Charter









Instead of attempting to write a flowery mission statement, I recommend the senior management team creates a charter for the professional service organization. Instead of assigning a mission (or multiple missions), I want the senior management team to grant a charter. Big difference. A mission tells you to go make stuff happen. A charter defines what you should and should not do.                 

from the article:  PS Charter by Thomas E. Lah

Key Points:

This article introduces a framework for management teams to clearly define why the company is creating Professional Service capabilities.

Key tools include:

  • PS Charter Parameters
  • PS Charter Graph
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