Instead of
attempting to write a flowery mission
statement, I recommend the senior management
team creates a charter for the professional
service organization. Instead of assigning a
mission (or multiple missions), I want the
senior management team to grant a charter.
Big difference. A mission tells you to go
make stuff happen. A charter defines what
you should and should not do.
from
the article: PS Charter by Thomas E. Lah
Key Points:
This
article introduces a framework
for management teams to clearly
define why the company is
creating Professional Service
capabilities.